Our Leavenworth B&B, located between the village of Leavenworth and Stevens Pass, strives to provide the best guest experience possible. On this page are frequently asked questions about our policies and more. Don’t see your questions answered? Contact us at email@example.com or (509) 763-3959 and we will be happy to help you!
What are the times and policies regarding check-in/check-out?
Late Check-In: Check-in time for Pine River Ranch is 4 PM. If you are going to arrive later than 4 PM we expect that you communicate with us in some form. If we do not hear from you prior to 10 PM we will assume that you are not arriving and will forfeit your room and the total amount owed,
Late Check-Out/Early Check-in: Check-out time for Pine River Ranch is 10 AM. Pine River Ranch will try and accommodate your needs as much as possible but with the small amount of rooms that we have available, we may not be able to accommodate all requests.
What is the cancellation policy?
The Pine River Ranch has a 30-day cancellation policy. If you need to cancel more than 30 days before your scheduled arrival date you will be charged a $50 cancellation fee. If you cancel within 30 days of your scheduled arrival and we are able to rebook your room, you will be charged a $50 cancellation fee, and your deposit will be refunded. If we are unable to book your room, you will be charged the full amount of your stay. If your life situation changes and you need to move the date of your reservation prior to 30 days before your scheduled arrival but not cancel, there will be a $20.00 change date charge. If you do not arrive on your scheduled arrival date without contacting us, the total amount of your stay will be forfeited. We do not accept cancellations by email.
Do you allow smoking?
In consideration of our non-smoking guests, due to the expanded Clean Indoor Act (RCW 70.160), and our location in an extreme fire district smoking is PROHIBITED except in the main parking lot in front of the main house. Guests who choose to ignore this may be asked to leave.
No open flames of any kind are to be used in the rooms or on the property. This includes, but is not limited to, candles and incense.
Do you accommodate children and pets?
The suites are designed and appointed for two adults, so we do not accommodate children. The Leavenworth Visitors Center at 509-548-5807 can recommend family oriented lodging facilities.
We are unable to accommodate pets. Pet boarding is available in the area. For more information see www.leavenworthpetlodge.com If pets are brought into the room there will be a minimum $250 cleaning charge.
What are the roads conditions near Pine River Ranch?
For the current road conditions check with the department of transportation at www.wsdot.wa.gov/traffic/passes/