Policies/FAQs
Our Leavenworth B&B, located between the village of Leavenworth and Stevens Pass, strives to provide the best guest experience possible. On this page are frequently asked questions about our policies and more. Don't see your questions answered? Contact us at info@prranch.com or (509) 763-3959 and we will be happy to help you!
Check-In: Check-in time for Pine River Ranch is 4 PM.
Check-Out: Check-out time for Pine River Ranch is 10 AM.
Late Check-Out/Early Check-in: For an additional charge Pine River Ranch will try and accommodate your needs as much as possible with an earlier check-in time and a later check-out time. Due to the small number of rooms available we may not be able to accommodate all requests.
The Pine River Ranch has a 30-day cancellation policy. If you need to cancel more than 30 days before your scheduled arrival date you will be charged a $50 cancellation fee. If you cancel within 30 days of your scheduled arrival and we are able to rebook your room, you will be charged a $50 cancellation fee, and your deposit will be refunded. If we are unable to book your room, you will be charged the full amount of your stay. If your life situation changes and you need to move the date of your reservation prior to 30 days before your scheduled arrival but not cancel, there will be a $20.00 change date charge. If you do not arrive on your scheduled arrival date without contacting us, the total amount of your stay will be forfeited. We do not accept cancellations by email.
In consideration of our non-smoking guests, due to the expanded Clean Indoor Act (RCW 70.160), and our location in an extreme fire district smoking is PROHIBITED except in the main parking lot in front of the main house. Guests who choose to ignore this may be asked to leave.
No open flames of any kind are to be used in the rooms or on the property. This includes, but is not limited to, candles and incense.
The suites are designed and appointed for two adults, so we do not accommodate children. The Leavenworth Visitors Center at 509-548-5807 can recommend family-oriented lodging facilities.
We are unable to accommodate pets. Pet boarding is available in the area. For more information see www.leavenworthpetlodge.com If pets are brought into the room there will be a minimum $250 cleaning charge.
For the current road conditions check with the department of transportation at www.wsdot.wa.gov/traffic/passes/